Payment Information
The City of Stockton offers several convenient options for paying utility bills including:
- automatic payment from your bank,
- website,
- automated phone system,
- mailed, or
- in-person.
Bill Format
The bill format includes customer-friendly features, including icons, contact information for all utilities, multiple methods for paying bills, and a "Messages" section - with information unique for utility customers - on the left side of the bill; account information and charges are on the right side of the bill. The "tear-off" payment stub is the bottom of the page.
- Bill format for customers with City-provided water service
- Includes water, sewer, stormwater, and garbage charges
- Bill format for customers with Cal Water
- Includes sewer, stormwater, and garbage charges
- Water service is provided by Cal Water; sewer, stormwater, and garbage are billed by the City of Stockton
Utility bill payments are mailed to and processed in California:
City of Stockton
P.O. Box 7193
Pasadena, CA 91109-7193
Automatic Payments
Experience the convenience of knowing your bill is paid, on the due date, directly from your bank account. Once established, payment happens automatically each month. Complete the form and return to the City. No fee applies.
- To establish or cancel an auto payment or change the checking account information on file, please complete and submit an Establish/Cancel/Change Automatic Payment Form.
Online City Website (Click-2-Gov)
Create an online account and pay online with your Visa, MasterCard, or debit card by visiting Click-2-Gov. No fee applies.
- Click-2-Gov electronic payments are not refundable online.
Direct Payment
Make electronic payments using your bank's bill payment service.
- Effective December 2017, the City has changed the address where payments are mailed. If you have automatic payment established, please contact your bank or credit union and provide the new payment address:
City of Stockton
P.O. Box 7193
Pasadena, CA 91109-7193
Phone (Automated System)
Pay by phone with a check, Visa, Discover, or MasterCard using the automated phone system by calling the Utility Billing Customer Service.
-
Customer service representatives cannot accept your payments over the phone.
Mailing Payments
Mail your payment by check in the envelope provided with your bill. Include your account number or billing stub with mailed payment and send to:
City of Stockton
P.O. Box 7193
Pasadena, CA 91109-7193
- Payment must be received by the City before or on the due date each month.
In-Person
City Hall
Pay in person during regular business hours at City Hall, Administrative Services Department.
- Pay at the counter for payment to post the next open business day.
- Pay at the dropbox by check only; payment will post on the next open business day for the City.
- Please do not use the dropbox for overdue payments.
- Pay at the kiosks with your credit card. Please have your account number.
MoneyGram
Pay at any MoneyGram location for a small MoneyGram service fee.
Provide the representative with the receive code "7271" and have a copy of your bill with you.
-
For the nearest MoneyGram location/hours, visit the Moneygram website under External Links below.
- May take two to five business days to be received by the City.
Correspondence
For correspondence or account changes, contact Utility Billing Customer Service or send requests to:
City of Stockton
P.O. Box 1571
Stockton, CA 95201
External Links
MoneyGram - (800) 555-2133
This City of Stockton web page last reviewed on --- 8/30/2021